Not happy with your purchase? Please let our customer support team know. We are more than happy to try and sort out any issues you may have.
Important note regarding our apparel and shoes:
APPAREL: Since our apparel items are custom made to order for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have included a sizing chart to assist you with your purchase. You can access the applicable sizing chart on the product page of the item you’re interested in purchasing.
SHOES: We provide sizing charts for our shoes so please use them when choosing your shoe size. However, we understand there’s a possibility that you may choose the wrong size and if that’s the case, we offer one free size replacement to accommodate our customers. The replacement size must be within 2 shoe sizes of the original order and we must know of the replacement as soon as possible. Please contact customer support if you have any questions.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
Damaged/ Incorrect Order
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to: firstname.lastname@example.org. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
Order Not Received
If your item has not arrived within 28 days (35 days for international) after you placed your order, please contact our support team and we will promptly take care of you.
As mentioned in our shipping page, shipping times can be longer for certain countries such as Mexico and Brazil, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
Please note, for orders shipped to the wrong address due to an inputting error when the order was placed and for missed parcels, the customer must cover the cost of ordering replacement items so please be very careful when entering the shipping address.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
Please note, there are no refunds or cancellations on custom-made, made-to-order items which include (but are not limited to) apparel, hats, shoes, mugs, tote bags, and custom home goods, 24 hours after your order was placed.
If your order with us doesn’t arrive to the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.
Customer service is our #1 priority and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with Wanderlustique and please let us know if you have any questions. You can contact us here.